Deposits & Payment
A non-refundable security deposit per person, per holiday package is required within seven days of booking confirmation.
$200 per person is required for all other Australia land holiday packages.
Additional deposits are required when booking an El Questro upgrade. Deposit requirements may vary when booking a special offer. Final payment of the balance of your holiday package price is due 100 days prior to departure unless stated in the terms of a special offer. Travelmarvel reserves the right to cancel any ticket or booking or to refuse to carry any passenger where payment has not been received within the specified time. All fares and charges are in AUD. Payment in full is required at time of booking for reservations made less than 100 days before departure from Australia or New Zealand. If Travelmarvel is unable to confirm your reservation, all monies will be refunded. Hotels may apply surcharges for late booking requests.
Travelling with Minors
Children under 8 years of age are not permitted, although children 12 years of age are not recommended on tours and cruises. Children under 18 years of age must be accompanied by an adult and share their accommodation with an adult.
Included in Holiday Package Price
All coach and travel, accommodation, airport transfers on the first and last day, sightseeing, specified excursions, meals, tour, admissions and the services of a Tour Director as stated in your itinerary.
Not Included in Holiday Package Price
Airfares (unless stated), airport taxes, laundry, passport and visa fees, food not on the regular table d’hôte menu, drinks (except where indicated in your itinerary), excess baggage, fuel surcharges, optional excursions and gratuities not specified in your itinerary.
Travelmarvel Tour Director
The services of a Travelmarvel Tour Director are included in all land tours (subject to minimum numbers). If minimum numbers are not met, the Tour Director’s duties may be covered by a Driver Guide
Gratuities for the land portion of your tour and on board your cruise are included within the tour price. Gratuities cannot be redeemed for cash. Gratuities are not included for any individual purchases.
Choosing Your Holiday
To maximise your enjoyment of your Travelmarvel holiday and to ensure that it lives up to your expectations, it is important that you choose the right holiday package for your requirements. Our brochures contain limited information, however there is more information online at travelmarvel.com.au and our staff are available to discuss your options.
In more remote places, hotel standards may not be quite as high as in major centres. Travelmarvel endeavours to utilise the most suitable accommodation available in each destination to ensure that passengers enjoy high levels of cleanliness, comfort and service. The hotels listed in this brochure will be used on almost all holiday packages, however, if a change is necessary for any reason, Travelmarvel will endeavour to ensure that alternative accommodation is of an equivalent standard to those shown. Hotel rooms are generally not available for check-in before 3pm and require check-out by 10am. Where guaranteed use is required outside of these times you may be required to book and pay for additional nights.
Twin or Double Rooms
Accommodation in all hotels and camps, regardless of the rating, is in standard rooms (sometimes named superior/deluxe) based on twins or doubles unless otherwise stated.
A limited number of single rooms/suites/cabins may be available by request at time of booking your holiday package. Single rooms/suites/cabins are usually smaller than standard twin or double rooms and often only have one single bed.
Passengers Needing Special Assistance
Travelmarvel welcomes passengers with disabilities or special needs, however, please note the following:
1. Any disability or medical condition requiring special attention must be reported to Travelmarvel at the time of booking, including all important information relating to your health, mobility and fitness which may affect your partial or total participation in the cruise or tour. This information is also crucial to allow Travelmarvel to ensure the tour you have chosen is suitable and meets your needs. Any changes to health, mobility and fitness must also be reported to Travelmarvel as soon as possible and prior to departure. Where possible Travelmarvel will make reasonable adjustments to the tour to accommodate your special needs however, it cannot do so if the adjustment required would be unreasonable in all of the circumstances, including if such adjustments would affect your safety and/or the safety and/or enjoyment of other passengers.
2. If you require special assistance or care (such as pushing a wheelchair, assistance with dressing or assistance with walking or hearing emergency alarms unaided), you must travel with a companion capable of providing the required assistance or care. Please be aware that Travelmarvel does not provide personal assistance. Travelmarvel is unable to assist any passenger with walking, dining, boarding or disembarking any transportation vehicles (including river and ocean cruise ships and trains). To safely participate in embarkation and disembarkation you must be able to do so without the need for special assistance. You must also be able to do so without unreasonably impacting other passengers’ safety and/or enjoyment.
3. While Travelmarvel will make reasonable efforts to accommodate the special needs of disabled passengers, it is not responsible for any denial of services by any third party entities it has travel arrangements with, such as carriers, hotels, trains, restaurants or other independent suppliers, or for any additional associated expenses charges by those parties.
4. Please note coaches, minibuses and 4WD vehicles are not equipped with wheelchair ramps. Many ships require the use of stairs to go between decks, as some do not have elevators. Further, side by side docking may require passengers to climb and descend stairs to cross over vessels to disembark and embark at times. Ships often sail through remote areas that do not have convenient docking facilities. In such instances it will be necessary for passengers to negotiate temporary gangplanks and uneven surfaces. If the crew decide it is not safe for a passenger to negotiate such operations they may require passengers to stay on board. Cabin doors and restrooms may not be wide enough to allow access by standard wheelchairs. Wheelchairs and walkers cannot be carried on coaches, due to space limitations. For safety reasons, passengers in wheelchairs cannot be carried on ramps in ports where the river or ocean cruise ship is at anchor.
Health & Fitness
A good level of health and fitness is required to participate on Travelmarvel’s holiday packages. In some destinations there are extensive sightseeing excursions by foot which include uneven ground and stairs. Mobility is needed for boarding or alighting coaches and ships. We recommend a visit to the doctor and dentist before travelling. It is your responsibility to advise Travelmarvel of any pre-existing medical conditions that may affect the normal conduct of a holiday package and the enjoyment of other guests. A Health, Fitness & Mobility Questionnaire will be provided and requested to be completed at the time of booking if you advise of any health, fitness or mobility issues. Travelmarvel is not liable for any injury, illness, or loss of enjoyment which could have been reasonably prevented had we been made aware of a pre-existing condition and been provided an opportunity to review it. We will not be responsible for any costs associated with cancellation penalties or the return of passengers from a tour, and a refund for lost touring cannot be claimed.
Enhance Your Journey - Optional Excursions
These Select Experiences are an additional cost to the land tour price. Minimum and maximum group numbers apply for the tour to operate and all tours are subject to availability and local conditions. Gratuities are not included on optional experiences.
IF YOU NEED TO CHANGE OR CANCEL YOUR HOLIDAY
If you want to change any part of your holiday arrangements after the invoice has been issued, we will do our best to make the change, but it may not be possible. Any request for changes must be made in writing by the person who made the original booking, or his or her travel agent. If it is possible to make the change, it will be subject to an administration charge and payment of any further costs incurred as a result of the change.
The following Travelmarvel cancellation fees apply (in addition to charges of any independent suppliers e.g. airlines and hotels):
Days of Notice
Prior to Departure Fee Per Person
100 days or more Loss of deposit
99–61 days 50% of holiday package price
60 days or less 100% of holiday package price
Wilpena Pound & Coober Pedy Holiday Packages
Days Of Notice
Prior To Departure Fee Per Person
45 days or more Loss of deposit
44 days or less 100% of holiday package price
All cancellations must be received in writing by Travelmarvel and are not effective until this notification has been received. If your holiday has commenced, 100% of the full holiday package price is charged. There is no refund for unused services or if portions of the holiday package are missed. Additional cancellation fees may also be charged in respect of accommodation reserved outside the holiday package dates. These cancellation fees are in addition to any fees that may be levied by Travelmarvel and your travel agent (if any). You acknowledge that the amounts estimated under the Cancellation Policy are reasonable and represent a genuine pre-estimate of Travelmarvel’s loss and are otherwise reasonably necessary to protect the legitimate interests of Travelmarvel. If you request changes after Travelmarvel has issued your documents, Travelmarvel may charge you an administration and processing fee of $70 per person in addition to any applicable cancellation fees.
Cancellation of Ticketed Airfares
A Travelmarvel cancellation fee of $50 per person applies for ticketed airfares, in addition to any airline cancellation fees that are applicable.
Changes to Ticketed Airfares
If you wish to amend the date or touring on your ticketed air booking, a Travelmarvel amendment fee of $30 per person for the first change and $85 per person for any subsequent changes will be charged in addition to airline change fees and additional taxes that are applicable. If, for any reason, a name change to a ticketed airfare is required, a $125 per person name change fee will apply for every change in addition to any applicable airline fees.
IF WE NEED TO CHANGE OR CANCEL YOUR HOLIDAY
Travelmarvel endeavours to provide you with all the services confirmed to you at the time of your booking. However, we plan arrangements a long time in advance of your departure date using independent suppliers such as airline, hotels, etc., over whom we have no direct control. On occasions changes do have to be made, and Travelmarvel reserves the right to cancel or amend holiday packages/excursions accordingly. Group tours require a minimum number of bookings in order for the tour to be financially viable and to have a pleasant group atmosphere. In the event that adequate numbers cannot be achieved, it may be necessary to cancel a scheduled departure and offer the nearest possible alternative date (or a full refund of monies paid for arrangements made by Travelmarvel).
Noise and Vibration
You acknowledge and accept that some noise and vibration may be experienced and Travelmarvel is not liable to you for any such noise or vibration.
Passengers rotate seats in the coach daily so everyone enjoys window and front seating. In fairness to all passengers, no exceptions will be made.
Changes Due to Weather
Due to the nature of the terrain and remote areas, weather fluctuations can adversely affect road conditions, which may necessitate alterations to itinerary with little or no notice. Content and inclusions are subject to seasonal variances.
Last updated 26 April 2021