Booking Terms & Conditions
Terms & Conditions….
Acceptance of Terms and Conditions
If you book a Packaged Tour with us and pay your deposit, you are deemed to have accepted these terms. If you booked your Packaged Tour with us through an agent, the agent is deemed to have accepted these terms on your behalf. We may ask you to sign a copy of these terms when you join your Packaged Tour to provide a record of your acceptance of these terms and you agree to sign these terms on our request.
The itinerary for your Packaged Tour was correct at the time of printing, but it is subject to change without notice. Your itinerary could change due to road or weather conditions, changes imposed by other tour operators or a range of other factors outside our control. You agree that we have no liability to you for changes to your itinerary.
Prices were correct at the time and date of printing, however Leisure Time Tours reserves the right to amend the price subject to any changes in price imposed by other tour operators and carriers included in the itinerary or major fluctuation in the exchange rates, or increases in government or other levies. The final tour cost will be guaranteed not to change once the full and final payment has been received. Tour Price excludes drinks, telephone calls, travel insurance and items of a personal nature. Leisure Time Tours also reserves the right to cancel the tour due to low numbers and in this instance a full refund will be provided.
*Guaranteed Twin Share Prices
Our Guaranteed Twin Share price is available for those passengers willing to share with another single traveller of the same gender. If there isn’t another passenger of the same gender to share with we GUARANTEE our twin share price. Leisure Times Tours accepts no responsibility for the compatibility of passengers travelling under this arrangement. If someone is not compatible with the person they have been matched up with, all additional costs incurred to assist with changing their shared room type to two single rooms will be at the expense of both travellers and will be subject to availability. Acceptance of a guaranteed twin share room is subject to the individual’s medical condition being suitable for this type of arrangement.
Health and Fitness
Passengers should be in good health and able to walk moderate distances to fully participate and experience the sightseeing opportunities within the enclosed itinerary. All passengers are required to acknowledge that they are of reasonable health and are considered to be fit to travel and are not travelling contrary to any medical advice. By acknowledging their health and fitness to participate passengers are indemnifying us from all actions, claims and demands arising out of any lack of health and fitness. We reserve the right to remove a passenger from a tour if their health or fitness interferes with any other passenger’s experiences or the day to day running of the tour. In this instance our normal cancellation terms and conditions will apply. You agree that we have no liability to you for any loss, damage, costs or other effects of health problems you may encounter on your Packaged Tour.
Health and Safety Information Including COVID-19
For the health and safety of all passengers on tour any illness (such as fever, coughing or difficulty breathing) will not be accepted onboard the coach unless they can provide us with a negative Covid19 test result received within the past 72 hours. Should any passenger start to feel unwell on arrival or while on tour, they must immediately advise their tour manager and contact Healthline then visit a medical practitioner/medical centre/hospital. To return to the tour the passenger must be deemed fit and well to participate fully on a coach tour, obtaining and providing us with a written medical clearance – not just a negative Covid19 test. Any costs incurred will be at the passenger’s own expense.
Payments, Cancellations and Refunds
A non-refundable deposit per person is required at time of booking to confirm your seat. All balance payments must be received by Leisure Time Tours prior to the date specified as per itinerary or your booking confirmation. Payments are available to be made by Cash, Cheque, Direct Credit or EFTPOS only – Credit Card payments are not available without an additional surcharge. Leisure Time Tours reserves the right to amend or reschedule the tour due the result of circumstances outside the company’s control. Leisure Time Tours also reserves the right to cancel the tour due to insufficient numbers and in this instance a substitute date will be offered or a full refund will be made available. Tour Price excludes drinks, telephone calls, travel insurance and items of a personal nature.
Leisure Time Tours strongly advises all passengers to purchase a travel insurance policy. An important part of planning the holiday is to purchase a comprehensive travel insurance policy as it may prevent passengers from spending extra money in case of an emergency and will help passengers feel protected during the holiday. We are agents for Cover More Travel Insurance. Ask us for a no obligation insurance quote today.
Land Component Cancellation Policy
By making a booking with us and paying your deposit you agree to pay us the full price for your booking. If you cancel your booking:
31+ days prior to tour commencement, loss of non-refundable deposit
15-30 days prior to tour commencement your cancellation charge will be 60% of the holiday price (40% refund) plus any applicable supplier cancellation fees
8-14 days prior to tour commencement your cancellation charge will be 80% of the holiday price (20% refund) plus any applicable supplier cancellation fees
0-7 days prior to tour commencement your cancellation charge will be 100% of the holiday price (no refund)
No refunds on any unused portions of any itinerary. The exception is if a sightseeing service is cancelled by operator due to weather conditions/safety concerns etc and the operator authorises a refund. Any such refunds will be processed through agent.
Please note that any applicable airline content does not apply to the above refunds – see your airline for their specific cancellation/refund policies.
COVID-19 Cancellation and Refund Policy
COVID-19 has created uncertainty for us all, therefore for cancellations directly related to COVID-19, we have negotiated special terms with our suppliers which would override ‘normal cancellation’ terms as outlined above;
If the New Zealand Government imposes travel restrictions that would impact our ability to deliver your travel package prior to commencing travel, passengers will receive a full credit, less any applicable airline cancellation fees. If travel restrictions are imposed while on tour, we will seek credits on any unused portions of the itinerary from all suppliers. Any applicable credits will first be applied to any additional costs that our company may have incurred on the passenger’s behalf e.g. if alternative accommodation or transportation to repatriate the passenger to their home city or nearest airport etc is required. Any remaining refunds will be credited to the booking agent to enable them to pass onto their passenger.
If a passenger has been tested positive for COVID-19 directly prior to travel or while on holiday with us, then with supporting documentation provided to us (a positive COVID-19 test), we will seek credits on any unused portions of the itinerary from all suppliers. Any applicable credits will first be applied to any additional costs that our company may have incurred on the passenger’s behalf e.g. if alternative accommodation or transportation to repatriate the passenger to their home city or nearest airport etc is required. Any remaining refunds will be credited to the booking agent to enable them to pass onto their passenger.
Our passengers’ safety, and that of our staff and suppliers, has always been our top priority. As of 1 December 2021, Leisure Time Travel requires all passengers joining our tours to produce proof of full COVID-19 vaccination. If a passenger is unable to be vaccinated for medical reasons, they may apply for an exemption to us by providing a medical certificate to us. Exemptions will be assessed on a case-by-case basis. Proof of vaccination against COVID-19. This is your official vaccination certificate (electronic or paper) and it must identify your name and date of vaccination with final dose given at least 14-days before the start date of your tour.