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​Case Study: The Travel Advisor as superhero

13 August 2015

‘Our flights have been cancelled…. and our cruise departs the day after tomorrow.’

When Julian and Beverley Cole discovered their flights to Seattle had been cancelled because of a volcanic eruption in Iceland it put their entire trip of a lifetime to Alaska at risk. Fortunately, though, experienced travel advisor Rod Vickers already had a plan-B up his sleeve to save the day.

“We were so excited to be going on a wonderful cruise to Alaska – but when we arrived at the airport the required three hours before departure, we learned that our flight was probably going to be cancelled as a knock-on from all the dramas surrounding the ash cloud coming from the eruption of Eyjafjallajökull in Iceland.

“When the cancellation was confirmed it was very alarming because we had to connect with our cruise the day after our arrival in Seattle.

“But when we called Rod with the news that our flight had been cancelled, he already had a plan in place and was able to confirm our booking and get us on the first available flight out. Luckily he’d seen all the dramas the ash cloud was causing for travellers and had pre-emptively held some seats for us on Air Tahiti Nui via Tahiti.

“It was tight but we did make our cruise departure and were so relieved to have got there in time – especially when we realised that a lot of other people didn’t.

“The whole team at World Travellers Titirangi is magic – every booking we make through them is well thought through and runs exactly to plan. Even when it’s part of a tiki tour around the USA to visit Frank Lloyd Wright buildings that takes you from Spring Green in Wisconsin to rural south-western Pennsylvania.”

THE FIXER: Travel advisor Rod Vickers knows to keep an eye on events around the world that might make an impact on his clients’ travel plans – and understands that it always pays to have an alternative option in case of an emergency. Rod’s top tip is to make sure you get travel insurance as soon as you make your booking. “You just never know what’s going to happen to your plans – so it pays to be covered.”

Contact Rod to ask him to arrange your travel plans – and to enjoy the peace of mind that comes with our World Travellers 24/7 service.

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