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Text on phone at 7.00am this morning. “Sorry to contact you so early Jo but Qantas text me at 11.00pm last night and advised my flight to Los Angeles today is cancelled. I have held on to their suggested help phone

line for 45 minutes to be advised they cannot get me out of New Zealand until Sunday! Help!!!”

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I call the customer, advise her to proceed to the airport anyway and report to Qantas. Meanwhile I hotfoot it to work. Check the Qantas website. Yes the flight is cancelled. Check any other option of flights –all full. 

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Grab a seat tomorrow on another airline that has chosen to fly. Rearrange connections. Re check the options just in case there is a cancellation for today’s flights. YES! Get the customer in premium economy away tonight, tight connection Los Angeles but will allow her to connect with her original onward arrangements. Issue the ticket. Put her original ticket in for a full refund. Type up a claim letter for the insurance company. Call the customer and advise she is still travelling tonight and it is all sorted PLUS she has the bonus of being in premium economy.

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Where would you be without your travel agent?  Waiting until Sunday to fly..

 

If you do need to contact your airline directly from within New Zealand:

 

  • American Airlines: 0800 887 997 (calls within New Zealand only)
  • Aerolineas Argentinas: +64 9 379 3675
  • Air New Zealand: +64 9 336 2400
  • Air Pacific: 0800 800 178
  • Air Tahiti Nui: +64 9 308 3360
  • Air Vanuatu: +64 9 373 3435
  • Aircalin: +64 9 308 3363
  • Cathay Pacific Airways: +64 9 379 0861
  • China Southern: +64 9 302 0666
  • Emirates: +64 9 377 6004
  • EVA Air: +64 9 358 8300
  • Jetstar Airways: +61 3 8341 4901 (international calls) 0800 800 995 (from within New Zealand only)
  • Korean Air: +64 9 914 2000
  • Lan Airlines: +64 9 256 6900
  • Pacific Blue Airlines: 0800 67 00 00 (calls within New Zealand only)
  • Qantas Airways: +64 9 357 8900 or 0800 808 767 (calls within New Zealand only)
  • Royal Brunei: +64 9 302 1524
  • Singapore Airlines: +64 9 303 2129
  • Thai Airways: +64 9 377 3886
  • United Airlines: 0800 747 400
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